Doy Street Medical Centre

In an emergency if the practice is closed, please call 000 or present to the nearest hospital to you, with an emergency department.

A home visit MAY be available after clinic hours (where Doctor deems appropriate). Please speak to the receptionist who will discuss further with the Doctor.

DR DR (locum service) is also available for after hours home visits please call 132660

Our receptionists are not medically trained to give advice over the phone. You may ask to speak to the Doctor in the case of an emergency. Where possible, your call will be put through to the Doctor or, if unavailable, to the Practice Nurse.

No results are given over the phone. Patients are required to make an appointment to discuss results with a Doctor.

This Practice complies with the Health Records Act (Vic.2001) and the Privacy Act (Commonwealth 1988).

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized persons involved in patient care.

If you wish to transfer your records, you will be asked to complete an information release form, and to provide us with photo ID that we can copy. This is to maintain privacy and confidentiality of your records.

For non medicare card holders, extra chargers apply after-hours.

We welcome comments and suggestions about the care you receive at this clinic, please look for the suggestions form in the reception area.  If you are unhappy with any aspect of the services provided to you, please email info@doystreetmedical.com.au

If you feel you have not received a satisfactory outcome, you may with to contact;

• The Health Commissioner Ph: 1300 582 113
• The Privacy Commissioner Ph: 1300 666 444
• The Australian Health Practitioner Regulation Agency Ph: 1300 419495